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United Technologies Corporation Hospitality Strategic Account Manager in Atlanta, Georgia

Job ID: 01375287

City: Atlanta

State: Georgia

Country: United States

Category: Strategic Planning

Job Type: Full time


Date Posted:



United States of America


UTATL: GA-Corp-Digital 3500 Lenox Road NE Suite 1400, Atlanta, GA, 30326 USA

Onity , a division of Carrier , is a leading global provider of electronic locking systems in many industries. The company's expanding portfolio of facility management products includes electronic locking systems, energy management systems, and in-room safes.

We are searching for a Hospitality Strategic Account Manager to join our team!

This role will play a key part in expanding and managing the growth of a Strategic Account while acting as a trusted advisor in providing creative and innovative strategies to complex account objectives. The incumbent will be a strategic, creative and organized professional who takes pride in seeing account sales growth, operations running smoothly and efficiently; a single point of contact that is responsible for all contractual deliverables globally and who will partner with the appropriate subject matter leads to ensure consistency of delivery.

Other Responsibilities include:

  • Act as the primary point of contact for all Strategic Account communication, engagement or activities – be the voice of the customer within Onity, be the voice of Onity with the customer

  • Manages all aspects and ensures compliance to all contractual requirements and manages outcomes to ensure all KPIs are met

  • Becomes a trusted partner, building strong relationships with client leaders across supply chain/purchasing, product management, operations, IT and leadership. Create and cultivate, friendly and enjoyable work relationship.

  • Partners with ONITY divisions (customer service, engineering, operations, finance/billing, technical support) engaging with subject matter experts to provide complete resolution to any client inquiries and/or problems.

  • Involved in developing strategic plans and business growth strategies and/or, where appropriate, identifying cost efficiency opportunities.

  • Conduct timely (quarterly) business reviews with appropriate stakeholders ensuring forward account momentum

  • Provides day-to-day leadership to the account-based resources within the organization and drives framework and consistency across multiple countries.

  • Generates a robust communication strategy and ensures accuracy of messaging (written and verbal) both internally and externally

  • Supports the strategic objectives which underpin both Onity’s and the Account’s vision, be part of the governance team in reviewing delivery against the objectives

  • Provide the annual plan for the Strategic Account in coordination and cooperation with geographic Onity sales/support offices worldwide, and communicate this plan within Onity and to the Strategic Account, including regular progress throughout the year.

  • Lead all related programs of work from inception through to completion; has experience of leading teams through projects and understands the steps which are needed in this journey

  • Proactively manages & oversees the implementation of any new operational processes and procedures which are needed to be deployed within the account as necessary

  • Works with the wider leadership team to provide a single communications strategy/voice. Is able to interrogate analytics to identify opportunities for sales growth, product change and/or innovation.

  • Work with the Strategic Account to expand Onity’s presence globally, and to deliver consistently across geographic boundaries.

  • Must be willing to travel to personally communicate Strategic Account relationship objectives to extended teams, and to engage in strategic Global Account.

  • Must model the capabilities of an ‘Executive Sales Professional’ to sales colleagues, and be a mentor and guide when appropriate.

Experience & Education Required:

  • Bachelor’s degree required, MBA or advanced degree preferred

  • Minimum 10+ years of Strategic Account Management working for a major industrial, electronics, networking or consumer products firm

  • Strong interpersonal communication experience, able to work easily with all layers of complex organizations (including franchise owners)

  • Highly organized yet flexible/adaptive skillset – able to juggle multiple balls at once without a single drop


  • Account success measured as increased sales, lowered costs, and higher MFA/promoter score

  • Increased sales opportunities with corporate-managed and franchised accounts under property flag

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.