UTC Disability Jobs

UTC logo

Job Information

United Technologies Corporation Application Specialist in Beverly, Massachusetts

Job ID: 01352565

City: Beverly

State: Massachusetts

Country: United States

Category: Aftermarket & Service

Job Type: Full Time

Description:

Date Posted:

2019-09-06-07:00

Country:

United States of America

Location:

CAM60: Sensitech, Inc 800 Cummings Center, Beverly, MA, 01915 USA

ESSENTIAL FUNCTIONS AND BASIC DUTIES

  • Coordinates implementation of new programs and pilots for all 3 verticals (Quality, Security and LPM)

  • Manage and execute field installation of wireless technology

  • Set up of customer software and databases

  • Install Radio Frequency (RF) Hardware and Software components at customer-sites and develop new standards and procedures for next generation product installation

  • Conducts RF Site Surveys as needed and continuously improve site survey methods by interacting with both Application Specialist and Engineering team

  • Performs customer on-site and remote troubleshooting

  • Collaborates with internal departments ensuring that major technical support issues are properly addressed and ensure customer receives frequent updates

  • Replicates field issues and collaborate with Field Test Engineer

  • Facilitates the researching, responding, and resolving various customer inquiries received via telephone, e-mail, and ticketing system

  • Collaborates with Support personnel based in other Sensitech Global locations to achieve Global Support Departmental Goals and maintain service initiatives to meet internal SLA and Customer SLA requirements

  • Facilitates and assists in quantitative and qualitative analysis of field failures

  • Develops and/or maintains standard trouble shooting documentation

  • Facilitates responses to customer complaints and manages communications in response to confirmed field failures

  • Responsible for recording, prioritizing (per standard operating procedures), tracking, and facilitating the closure of open issues

  • Process Improvement – Participate in Global Technical Service team process improvement activities designed to improve service quality and proactively address product/customer issues

  • Periodically review existing procedures (SOPs) to ensure compliance with current practice and Sensitech’s Quality System

  • Continuously improve processes to increase team productivity and efficiency

  • Provide input and feedback to the product development team pertaining to customer requests and product enhancements as needed

  • Establish and maintain diagnostic tool systems by improving or enhancing the capabilities to meet current and future business requirements, as well as troubleshoot and resolve related technical issues

  • Facilitates compliance to Sensitech EHS objectives

  • Other tasks as assigned

  • Requires travel (Up to. 40%)

QUALIFICATIONS

  • A Bachelor’s Degree required - degree in Electronic/Electrical Engineering or Software/Computer Engineering preferred

  • Minimum of 3-years’ experience in a customer service/technical support field with direct customer contact

  • Ability to learn and conduct electronic fault finding to component level

  • Ability to handle customers with tact and patience

  • Ability to multitask, respond quickly, and follow established procedures

  • Must have strong attention to detail, analytical, and problem solving skills

  • Self-motivated individual with the ability to take ownership of the assigned responsibilities and bring to completion with minimal direct supervision

  • Proficient in Microsoft Windows Operating System

  • Knowledge of Local and Wide Area networking concepts, configurations, systems and TCP/IP protocol, SMTP, POP3, firewall and network security required

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Qualification:

United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.

DirectEmployers