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United Technologies Corporation Client Services Associate in Beverly, Massachusetts

Job ID: 01360398

City: Beverly

State: Massachusetts

Country: United States

Category: Aftermarket & Service

Job Type: Full time

Description:

Date Posted:

2020-01-04-08:00

Country:

United States of America

Location:

CAM60: Sensitech, Inc 800 Cummings Center, Beverly, MA, 01915 USA

Sensitech®is a world leader in supply chain visibility. Our innovative monitoring products and services help to maintain the quality, integrity and security of our customers' valuable products at every step in their journey, all around the world. For more than 25 years, leading companies in the food, pharmaceutical, industrial, consumer goods, and other industries have relied on Sensitech to help protect their products—and their bottom lines.

The Client Services Associate is responsible for establishing long-term professional relationships with Sensitech’s customer base. The role requires sound decision making, analytical thinking, and strong communication skills in support of business growth. S/he will also have strong cross-functional collaboration skills and demonstrate the ability to work independently.

Duties include, but are not limited to:

  • Customer & Product Support

  • Troubleshoot logistic, product and procedural issues by proactively researching and leveraging internal resources

  • Act as a customer advocate by proactively making decisions to ensure timely delivery

  • Engage with Quality and customers regarding quality procedures

  • Actively participate with Client Services teams to establish processes and improve efficiency utilizing ACE tools

  • Order Support

  • Purchase Order/Contract review; order qualification; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments

  • Field inbound communication regarding customer inquiries and orders

  • Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication

  • Proactive Outbound Follow Up Communication

  • Support program/project compliance

  • Revenue generating calls to existing customers (relationship calls)

  • Information gathering. The ability to talk to our customers and learn about their business

  • Lead qualification and follow up with Sales

  • Quote Management

  • Account Set Up & Management relating to:

  • Customer Relationship Management & ERP database maintenance

  • Coordinate with Sales and customer to enter appropriate account information

  • Return Materials Authorization for post-sale services and arrange reverse logistics

  • Complete projects with little supervision and/or direction

  • Other tasks as assigned

QUALIFICATIONS

  • Bachelor’s degree in Business or related field

  • Minimum of 5 years’ experience in customer relationship and operations role with progressive responsibilities

  • Experience with Quality Management Systems

  • Professional written and verbal communication skills are required to clearly convey ideas, information, and concepts

  • Proven ability to influence and interact with all levels of organization

  • Experience with an ERP/CRM database and superior attention to detail to accurately input data and navigate a database are required

  • Experience working with international customers

  • Ability and desire to learn client base and industries

  • Ability and desire to succeed in a cross-functional working environment required

  • Demonstrate passion, dedication, professionalism and proven execution

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Qualification:

United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.

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