United Technologies Corporation Customer Service, Associate-Weekend Shift in Chula Vista, California
Job ID: 01366560
City: Chula Vista
Country: United States
Category: Aftermarket & Service
Job Type: Full Time
United States of America
HCA21: Aerostructures - Chula Vista 850 Lagoon Blvd, Chula Vista, CA, 91910 USA
At Collins Aerospace, we’re dedicated to relentlessly tackle the toughest challenges in our industry – all to redefine aerospace.
The Collins Aerospace, Aerostructures Aftermarket Department is looking to bring on an entry-level Customer Service, Associate who manages global airline nacelle support needs, responds to customer inquiries, document procedures, collect data, and provides information to customers to resolve concerns. You will work within a high performance team environment to maintain 24/7 global support, along with account management responsibilities.
Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their aftermarket spares' orders
Provide customer support for navigation and utilization of our global Spares and Technical Service customer portal
Communicate with customers by telephone or electronically to provide information about organization products or services, manage customer accounts, and address customer concerns.
Liaison with both Engineering & UTAS MROs to meet customer needs
Actively manage and negotiate fluctuating credit situations and timely invoice payments
Provide periodic reports to management and be responsible for leading real time problem resolution activities
Process customer orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
Provide references to customers on publications materials and secondary sources of information
Act as an active participant in a Continuous Improvement team, for the betterment of the organization's processes and quality to both internal and external customers
Manage and maintain a record of customer interactions or transactions in the ERP System
Coordinate with provisioning, shipping, and inventory warehouse to expedite or trace shipments.
Understand and be able to effectively communicate engineering changes to both customer Purchasing departments and Engineers
Promote products/services to ensure business targets are met.
Provide after-sales support for client contracts to ensure customers satisfaction.
Perform duties related to overall customer service and account management.
Provide support to sales team with regard to customer concerns and visits.
Coordinate with sales reps to identify inside sales opportunities.
Maintain knowledge of UTC organization and products to provide the appropriate information and support to customers.
Consistently document customer service needs to identify patterns and maintain quality.
Experience & Qualifications
Bachelor’s degree and less than 3 years of relevant experience OR
In absence of a degree, 6 years of relevant experience is required
- Ability to communicate professionally and effectively, both in writing and verbally in the English language. Ability to verbally communicate in alternate languages is helpful.
Must be able to work weekend shift hours (12 hour shifts):
Friday, 5:30pm – 5:30am Sunday
Sunday, 5:30 pm – 5:30 am Sunday
Sunday, 3:30 pm – 3:30 am Monday
Must have the ability to be re-assigned to alternate days/work hours depending on business needs, as well as rotating additional shifts over holidays/weekdays.
Manufacturing processes experience
Ability to read engineering drawings
Experience with account management, business processes, distribution, high profile customer support, leading teams
Microsoft Office applications including use of Access & PowerPoint
Leading Kaizen/Continuous Improvement activities
Working knowledge of SAP or equivalent business system application experience
Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Bringing together Rockwell Collins and UTC Aerospace Systems, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
Collins Aerospace’s Aerostructures business is a world leader in the design, manufacture, integration and support of nacelles -- the aerodynamic structures which house aircraft engines. Our nacelle technologies improve fuel efficiency, reduce engine noise and supply critical stopping power when an airplane lands. Today, our innovative nacelle systems are featured on many of the world’s newest and most game-changing commercial, regional and business jet platforms. And we’re not stopping there: we’re working hard to create the next generation of nacelles that are greener, quieter and more efficient. In addition, our Engineered Polymer Products division is a leading developer and manufacturer of advanced, high-performance composite and elastomeric structures and products for marine applications. Whether in the air or underwater, we’re pushing the limits of innovation. Want to join us on this important journey?
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution
Life insurance and disability coverage
Ability to buy an additional week of vacation
Employee scholar program
Funding of courses for pursuing approved certifications
Annual Merit and performance review
Numerous paths for advancement – both within team you join and outside
UTFlex program consideration
Primary CareTake leave
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.
Background check and drug screen required (every external new hire in the U.S.)
Drug Screen only performed on re-hires who have been gone for more than 1 year
Apply now and be part of the team that’s redefining aerospace, every day.
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Click on this link to read the Policy and Terms
United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.