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United Technologies Corporation Sr Manager, Service Center in Des Plaines, Illinois

Job ID: 01378603

City: Des Plaines

State: Illinois

Country: United States

Category: Aftermarket & Service

Job Type: Full Time


Date Posted:



United States of America


HIL31: Des Plaines, IL (RAD) 200 E Howard Avenue, Suite 242 , Des Plaines, IL, 60018 USA

At Collins Aerospace, we’re dedicated to relentlessly tackle the toughest challenges in our industry – all to redefine aerospace.

Created in 2018 through the combination of two leading companies– Rockwell Collins and United Technologies Aerospace Systems – we’re driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defense. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.

We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

Job Summary:

The Field Service Manager will be responsible for managing a staff comprised of Field Service Technicians, Administrative Support, and Maintenance Contractors. The Chicago Maintenance center is responsible for installing and maintaining ARINC owned and customer owned communications equipment in both ground communications and air-ground radio. The following duties will include:

Primary Responsibilities:

  • Manage resources to operational goals.

  • Work with customers both internal and external, to resolve problems.

  • Focus on building relationships with existing customers and increase current level of business, seeking new opportunities in the Southwest region.

  • Manage staff to ensure critical network SLAs are met.

  • Support deployments of corporate initiatives.

  • Assist in budget preparation and managing unit within budget.

Basic Qualifications:

  • Candidates for this role should possess a Bachelor’s degree and 5 years of prior relevant experience or an Advanced degree and 3 years of prior relevant experience. In absence of degree, 7 years of relevant experience is required.

  • Ability to develop and promote high quality safety and communications for all customers.

  • Experience in supervision or project leadership, with a successful track record.

  • Strong interpersonal/communication skills (written and verbal).

  • Self-starter with good motivational skills.

  • Excellent time management skills including prioritizing, planning, organization and multi-tasking.

  • Excellent attention to detail to manage staff in maintaining customer work/billing records, inventory, etc.

  • FCC/GROL is a plus.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution

• Tuition reimbursement

• Life insurance and disability coverage

• And more

Apply now and be part of the team that’s redefining aerospace, every day.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.