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United Technologies Corporation Business Support Manager in East Hartford, Connecticut

Job ID: 01368461

City: East Hartford

State: Connecticut

Country: United States

Category: Aftermarket & Service

Job Type: Full Time


Date Posted:



United States of America


PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Go Beyond.

The sky has no limits.

Flight is an instrument of human progress. It not only gets people where they want to go, it carries humanity to places it never thought possible.

At Pratt & Whitney, you’ll be part of an evolving, globally diverse company that’s moving fast to craft the future of aviation; one full of career opportunities and the chance to chip in and grow in a variety of ways.

Customers all over the world depend on our technology and the people behind it. You will help answer today’s challenges in powered flight while molding and supporting tomorrow’s solutions.

We have an explorer’s heart along with your grit to build jet engines that turn potential into reality. We enable passenger planes to soar quietly over our cities and power jets as nimble as birds to defend our freedom.

Alongside developing technologies that challenge the status quo, we’ve built an environment where each and every employee is valued.

We are fueled by people that bring passion, partnership and leadership to everything they do – at work or in the community.

We are passionate about providing an outstanding customer experience and delivering the best engines safely, timely, and on quality.

Quality is personal! People’s lives and safety depend on the quality of our products. From the child flying for the first time to the men and women who save our lives – what we do matters, every day!

We have a rare opportunity for a Business Support Manager at our East Hartford, CT Campus. You will join the Engine Business Intelligence team to own the day-to-day operational support of P&W’s Data Services business and develop and execute the strategy to support planned growth. This business currently supports the A220 C Series and Embraer E2 Geared Turbofan (GTF) powered aircraft, with planned expansion to other GTF powered aircraft and legacy aircraft.

This key role provides you exposure to senior management, aircraft manufacturers and external customers. We are seeking an individual that embraces a challenge, is able to work in a changing environment, takes initiative and a proven consistent track record of delivering results.

This business uses technology advancements and industry adoption of onboard data collection and transmission capabilities that have become the standard on new aircraft applications.

These new capabilities, including P&W’s solution called eFAST (Enhanced Flight Data Acquisition, Storage, and Transmission System), support P&W’s broader Digital Strategy by enabling P&W to automatically receive large volumes of engine operational data, develop improvements to our engine prognostic and diagnostic capabilities, and deliver increased value to our customers. This will include working with other internal organizations, including Programs, Engineering and Digital Technology teams to ensure business processes, infrastructure and software tools support expected performance metrics (e.g. uptime, throughput, etc.) and meet our customer needs.

Your responsibilities include:

  • Manage the day-to-day operation, including management of the 24x7 support team.

  • Ensure compliance to current contractual commitments;

  • Management of purchase order receipt/validation, invoicing / collections, disputes, export control management, reporting, etc.

  • Identify gaps and drive process improvement priority while leading implementation

  • Support contractual program reviews with airframe manufacturers and customers

  • Find opportunities to further demonstrate established or new outsource resources for long term support and anticipated growth of the

Basic Qualifications:

  • Bachelor's degree and 5 years OR an Advanced degree and 3 years of experience

  • At least 3 years' experience in a customer focused role

  • US Citizenship is required due to government contacts

Preferred Qualifications:

  • A self-starter with the ability to manage time-sensitive, fast paced situations without supervision

  • Results-oriented, customer-focused with a bias for continuous improvement

  • Experience analyzing and troubleshooting challenging and unusual scenarios

  • Ability to think outside the box with rapid decision making skills

  • Excellent communication and interpersonal skills

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.