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United Technologies Corporation Sr Service Engineer in Grand Forks, North Dakota

Job ID: 01366108

City: Grand Forks

State: North Dakota

Country: United States

Category: Engineering

Job Type: Full Time


Date Posted:



United States of America



At Collins Aerospace, we’re dedicated to relentlessly tackle the toughest challenges in our industry – all to redefine aerospace.

Created in 2018 through the combination of two leading companies– Rockwell Collins and United Technologies Aerospace Systems – we’re driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defense. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.

We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

Site Location: Grand Forks, North Dakota

·Applicant must be willing to travel throughout the United States and some overseas locations for extended periods of time.

·Applicant must be willing to relocate to Grand Forks, North Dakota.

·Applicant must be willing to work more than 40 hours per week.

·Applicant must have the ability to obtain a DoD security clearance at the Secret level. Having a current clearance is preferred.

·Applicant must have experience in the installation, troubleshooting and maintenance of High Frequency Ground Communication Systems (HFGCS)

·Applicant must have extensive operation and maintenance experience on SCOPE Command HFGCS.

·Applicant must have experience with setting up and configuring computers and networks.

·Applicant must hold a valid driver’s license.

·Applicant must be able to travel and work unaccompanied.

· This position requires a Bachelor's degree in the appropriate discipline and 5 years of relevant experience or an advanced degree in the appropriate discipline and 3 years of relevant experience. In the absence of a degree, 9 years of relevant experience is required.

Job Summary:

This position is responsible for performing assignments requiring service of Collins avionics, avionics systems, telecommunications or computer equipment and systems. The primary functions are to direct or perform; installation, operation, maintenance, troubleshooting, repair and system test and training on site as required in accordance with Collins and customer requirements. The position can additionally be tasked with planning and implementing interfaces between Collins and Non-Collins equipment. May be required to act as on site lead for major field installation or modification programs. Services are performed using Collins approved methods and workmanship standards to ensure optimum equipment operation and customer satisfaction. The Service Engineer supports equipment and systems of high complexity and advanced technology. Competence is required in utilizing developmental techniques for experimental or prototype equipment and during configuration changes in customer systems including interface with Collins and/or Non- Collins equipment.

Job Responsibilities:

·Provide technical support to service engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software not related to information technology.

·Installs, operates, maintains, repairs and modifies equipment. Normally receives little instructions on day to day work, general instructions on new assignments. Participates in determining objectives of assignment. Plans schedules and arranges own activities in accomplishing objectives. Work is reviewed upon completion.

·Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.

·Networks with senior internal and external personnel in own area of expertise. Represents organization as a prime contact on contracts or projects. Interacts with senior internal and external personnel on significant matters often requiring coordination between organizations.

·Develops solutions to a variety of complex problems. May refer to established precedents and policies. Exerts some influence on the overall objectives and long-range goals of the organization. Erroneous decisions or failure to achieve objectives would normally have a serious effect upon the administration of the organization. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

·Complete understanding and application of principles, concepts, practices, and standards. Full knowledge of industry practices. A seasoned, experienced professional with a full understanding of area of specialization. Resoles a wide range of issues in creative ways. This job is the fully qualified, career-orientated position.

·Responds to situations where second-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

·Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.

·Involved in planning and preparing customer installation and training. Prepares, provide approval and validation of product support documentation. Prepare on-site installation drawings where modifications have been performed.

·Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

·Serves as company liaison with customer on administrative and technical matters for assigned projects.

·Domestic, foreign and at sea assignments; involves intermittent or continues travel; may require extended relocation. When overseas, Service Engineer’s sensitivity to climate may have significant effect on customer goodwill and access to needed resources.

Job Skills:

·Analysis - Demonstrates the ability to provide a logical, in-depth analysis of a problem or situation.

·Cooperation - Takes personal initiative to proactively serve as team motivator creating strong morale and synergy.

·Coordinating - Ensures that information has been received and accurately understood by all parties.

·Customer Service Orientation - Provides customers with quality experiences, establishing and maintaining effective relationships.

·Dependability - Ensures that all details of a project are accurate before delegating to others.

·Judgment - Bases decisions on factual information and considers alternative courses of action before reaching decisions.

·Product Knowledge/Features/Benefits - Describes for customers the proper use of company products, as well as the benefits of their use.

·Relationships - Develops relationships with others that are based on trust.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution

• Tuition reimbursement

• Life insurance and disability coverage

• And more

Apply now and be part of the team that’s redefining aerospace, every day.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.