United Technologies Corporation Sr Associate, Flight Operation System Technical Support in Houston, Texas
Job ID: 01367453
Country: United States
Category: Aftermarket & Service
Job Type: Full Time
United States of America
HTX35: Houston, TX 2925 Briarpark Dr, 7th Floor , Houston, TX, 77042-3720 USA
At Collins Aerospace, we’re dedicated to relentlessly tackle the toughest challenges in our industry – all to redefine aerospace.
Created in 2018 through the combination of two leading companies– Rockwell Collins and United Technologies Aerospace Systems – we’re driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defense. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.
We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.
Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.Role Overview
Provide our customer base with world-class customer service via advanced-level support for the Rockwell Collins Flight Operations System (FOS) scheduling software product. Primary duties include phone and email-based customer service/technical support for FOS, rotating on-call / after-hours support of the technical support hotline, ownership of customer issues from initial research to final resolution, testing of system enhancements, deployment of new installs and travel for product demonstration / customer training.
Answer and resolve incoming phone calls and email communications, which include "on-call" rotations to support 24-hour operations.
Communicate with system users to identify, explain, and resolve issues which cannot be solved by tier one support personnel.
Recording details of customer issues into an issue tracking system and translate customer inputs into a corrective action plan.
Coordinate with internal engineering resources to assist with resolution of system errors or assist with custom development efforts.
Support development of new software features and services.
Test new functionality and bug fixes.
Support data migration, data conversion, data loading for background FOS data.
Support our FOS Hosting environments.
Develop operating instructions and training materials / videos / user manuals.
Provide customized FOS training for both internal and external customers.
Travel up to 25% to provide on-site product demonstrations and/or training.
Working hours may be non-traditional, in order to support growing worldwide customer base.
This position requires a Bachelor’s degree in the appropriate discipline and 3 years of relevant experience. In the absence of a degree, 7 years of relevant experience is required.
Experience in the following:
Flight Operations Systems.
Working in a flight scheduling / dispatching department.
Both in a classroom and one-on-one setting training experience (FOS training is preferred).
Other skills to be successful in this role:
Thorough, careful and vigilant, i.e. the desire to do the job right the first time.
Flexibility and ability to adapt to a constantly changing level of time demands.
Constantly strive for 100% complete and accurate deliverables to internal and external customers within a very short time period (typically same business day).
Demonstrates the ability to provide a logical, in-depth analysis of a problem or situation.
Consistently practice attentive and active listening and accurately restate the opinions of others.
Operate effectively alone on a given assignment/project while supporting the rest of the team’s needs.
Professional written and verbal communication are a must. Conveying a clear and complete message the first time is critical.
Candidates for this role should possess a Bachelor’s degree or three years of prior relevant experience
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution
Life insurance and disability coverage
Apply now and be part of the team that’s redefining aerospace, every day.
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Click on this link to read the Policy and Terms
United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.