United Technologies Corporation Product Support Quality Engineer in Indianapolis, Indiana
Job ID: 01337496
Country: United States
Job Type: Full Time
United States of America
CAI23: Carrier-Indianapolis, IN 7310 W Morris St, Indianapolis, IN, 46231 USA
AREA OF EXPERTISE:
Product technical support to assist internal Carrier, Bryant and Payne (CBP) staff and field technical service managers with product issue resolution and product improvement initiatives. Support of processes and methods to ensure company objectives in the areas of cost, efficiency, quality and customer satisfaction are met.
Respond to customer technical inquiries by CRM, phone and e-mail while providing product technical troubleshooting and application support to CBP Technical Service Managers and internal customers
Provide field problem job site support
Provide service and application feedback as part of the product design and launch teams
Review and/or write product literature, service bulletins and technical training program materials
Qualify, quantify and work to resolve field product issues
Provide engineering evaluation, support and sustaining engineering for private label products
LEVEL OF RESPONSIBILITY:
Responsible for small projects or multiple tasks within functional discipline
Makes significant contributions to their team by applying their knowledge of the discipline
Works with moderate guidance on projects with short-term focus
The ideal candidate will possess a degree in Engineering or Technology with HVAC experience.
Typical Educational Requirements:
Requires theoretical knowledge typically obtained through University Degree
Typically requires a University Degree or equivalent experience and less than 3 years prior relevant experience
Mindset to be able to focus on troubleshooting or process/product improvement
Excellent oral, written and presentation communication skills
Must be self-directed with a desire to work within a fast-paced team environment
Strong problem solving abilities
Electronics controls, low voltage circuitry and experience working with HVAC product experience is beneficial (design, application or field service related).
The incumbent in this role will be responsible for complying with UTC's Code of Ethics, Environmental, Health and Safety (EH&S) policy and applicable regulatory and Company rules and requirements. UTC is an Equal Opportunity Employer.
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Click on this link to read the Policy and Terms
United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.