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United Technologies Corporation Staff Technician, Field Services in New Delhi, India

Job ID: 17308

City: New Delhi

State: National Capital Territory of Delhi

Country: India

Category: Field Service

Job Type:

Description:

Collins Aerospace, a unit of United Technologies Corp. (NYSE: UTX), is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Created in 2018 by bringing together UTC Aerospace Systems and Rockwell Collins, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

We are currently hiring a Staff Technician, Aftermarket & Service, Field Services to join our Avionics division, specifically our Information Management Services – Airport Systems Managed Services team, based in New Delhi, India (International Airport) . Collins Aerospace has a global presence at more than 150 airports, including half of the 20 largest in the world. As a leading provider of self-serve solutions, and with a reputation as a master communication network integrator, we understand that the flow of an airport is the flow of an industry.

Join us as we REDEFINE AEROSPACE!

Duties include, but not limited to the following:

  • Assist in repairing, installing, and maintaining personal computers

  • Perform shift work in a 24x7x365 environment

  • Assist with troubleshooting of the system hardware, desktop support, and printers, application etc

  • Assist with in network connectivity/cabling and networking hardware such as routers and switches

  • The candidates would be responsible to fix incidents at the airline counter within relevant SLAs

  • The candidate will be responsible to performing health checks of servers and network devices on pre-defined frequency.

  • SLA Management: Make sure that the SLAs targets are met for the incident in shift. Make sure that proper escalation process is followed in case there is a possibility to miss the SLA of any incident.

  • Keeping track of necessary documentation and records and make sure that they are updated on scheduled frequency.

  • Spare Management: Ensure that the defined spare inventory is available at site and coordination with vendors for repair/replacement of faulty units.

  • Keeping track of scheduled maintenance activities and ensure on time completion.

  • Keeping track of the new released patches/hot fixes of relevant application OEMs and implementing at site by following proper change management procedure.

  • Coordination with network, ISP and other vendors in case of failure due to unavailability of their services impacting system performance.

  • Monitoring the incident trend at site and perform detailed analysis and keep on identifying the improvement areas.

Requirements:

  • Minimum 5 years’ experience in Aviation IT support or 8 years’ experience in IT industry

  • 3 year Diploma in Engineering or 4 year Full time B.Tech or Bachelor in Computer Application or equivalent.

  • Familiarity with airline/airport operations, terminology and culture is preferred

  • Experience supporting various hardware and peripheral components in an on-site environment

  • Minimum 5 years’ experience of working directly in a customer service environment.

  • Excellent interpersonal skills are essential

  • Strong work ethic, detail oriented as well as excellent oral and written communication skills

  • Candidates must have MCSE & CCNA certification.

  • Candidate should have minimum 2 year experience on VM servers.

  • Candidate should understand the best practices of ITIL, have clear understanding on SLAs, severity levels, Incident Management, Problem Management, Change management, Service Requests etc.

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Qualification:

Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.

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