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United Technologies Corporation Sr. Customer Account Associate in Opa-locka, Florida

Job ID: 01372881

City: Opa-locka

State: Florida

Country: United States

Category: Aftermarket & Service

Job Type: Full Time


Date Posted:



United States of America


HFL05: Landing Gear - Miami 3201 NW 167th Street , Opa Locka, FL, 33056 USA

At Collins Aerospace, we’re dedicated to relentlessly tackle the toughest challenges in our industry – all to redefine aerospace.

Created in 2018 through the combination of two leading companies– Rockwell Collins and United Technologies Aerospace Systems – we’re driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defense. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.

We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.

Primary Responsibilities

  • Own the day to day communications between the assigned customers and the internal teams: Planning, Engineering, Procurement, Quality, Finance, and Operations.

  • Manage relationship with customer to support growth and ensure service levels and customer satisfaction.

  • Responsible to support the customer from order creation to shipment, billing and receiving ensuring that customer expectations and requirements are met.

  • Assist and guide customers through our internal procedures in the resolution of any issue.

  • Maintain up to date records from the assigned customers, including contracts, open quotes, open orders, pending payments, shipping instructions, requirements, etc.

  • Prepare weekly reports and lead customer weekly and quarterly status reviews.

  • Provide current and accurate promise dates to internal and external customers.

  • Ensure appropriate relationships with all customers and suppliers (internal and external) to facilitate the seamless flow of service information and actively contribute for business growth.

  • Ability to be cross trained to support other team members and willingness to support during other team members absence.

  • Capacity to assimilate and explain to customer technical knowledge of products and processes.


Preferred Qualifications:

  • minimum 3 years of Customer Service Experience, preferably inserted in an aviation related environment.

  • Strong analytical skills to extract conclusions from multiple data sources.

  • Proficient with Microsoft Word and PowerPoint and strong Excel skills including lookups, charts, formulas, and pivot tables.

  • Excellent oral and written communication competences.

  • Manage to organize in a systematic manner paper and digital records

  • Exceptional interpersonal skills to effectively interact with both internal and external customers under a highly multicultural environment.

  • Capacity to clearly interpret complex Landing Gear Maintenance Repair and Overhaul contracts.

  • Ability to work in a fast pace environment and availability to receive and address customer needs outside normal office working hours.

  • Energetic, self-motivated and capable of prioritizing under a multi-task environment.

  • Previous experience with Enterprise Resource Planning software; SAP is a plus.

Basic Qualifications:

This position requires a Bachelor’s degree in the appropriate discipline and 3 years of relevant experience. In the absence of a degree, 7 years of relevant experience is required.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution

• Tuition reimbursement

• Life insurance and disability coverage

• And more

Apply now and be part of the team that’s redefining aerospace, every day.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.