United Technologies Corporation Sr Customer Service Specialist / Expeditor in Syracuse, New York
Job ID: 01374200
State: New York
Country: United States
Category: Aftermarket & Service
Job Type: Full time
United States of America
CAN01: Carrier-Syracuse, NY 6304 Thompson Rd, Syracuse, NY, 13221 USACarrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions.
If you thrive in a fast-paced customer service environment and are looking for an opportunity to apply your systems skills in expediting for customer critical HVAC parts, then we have a great opportunity for you. We are seeking a motivated, process-oriented individual who demonstrates a sense of urgency in our Syracuse, NY Carrier Replacement Component offices.
GENERAL RESPONSIBILITIES: This position will handle all order emergencies from distributors, Carrier field offices, and contractors around the world who have customers such as hospitals, production plants, nursing homes, schools and residences where their HVAC equipment has failed, requiring emergency responses. Daily queue averages several hundred expedites.
SPECIFIC RESPONSIBILITIES: Provide exceptional customer support on all expedites for all Replacement Component customers, including distributors, contractors, International customers and all internal Carrier customers Provide superior follow up to customers (internal and external, sales managers, and upper management on all expedites) Manage all expedites via SalesForce and internal systems Communicate with suppliers or internal Carrier plants as well as RC warehouse via email or telephone Collaborate with internal departments to resolve all customer needs/inquiries Develop and maintain close business relationship with RC warehouse Escalate time-critical issues quickly
TYPICAL EDUCATION: BA/BS degree in a business, marketing, engineering or a related discipline with3 years’ experience.
KEY QUALIFICATIONS: Working knowledge of internal systems such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred) Proven ability to handle between 40-80 expedites or transactions per day while maintaining a positive/responsive attitude with the customer Strong sense of urgency, self-starter and well organized, able to multi-task and prioritize work Strong communication skills including the ability to interact with internal departments to find solutions (Planning, Engineering, Product Management, Sales, etc.) as well as with suppliers and customers Ability to make critical business decisions with limited supervision Working knowledge of C10, Salesforce, EPIC and Windchill systems is desired A background in Residential and Commercial HVAC applications, products and systems, and the ability to read basic technical drawings is a plus Excellent customer service skills as well as strong written and oral communication skills Proficient in MS Office (specifically Word and Excel) Strong analytical skills, accuracy and attention to detail Creative problem solving skills Adaptability and flexibility to seasonality and changing business demands is critical.
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Click on this link to read the Policy and Terms
United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.